It’s important to make sure you've downloaded the latest version of the Connect app and updated your grill to the latest software and firmware. You can find the latest version information for your grill and the Connect app here.
The quality of the pellets you are using can also impact the performance of your grill. We recommend using Weber pellets for best results.
If you continue to have any issues reaching your desired temperature or have any issues updating your software, reach out to us at 1-800-446-1071 and we would be happy to help get you grilling again soon!