Items purchased on Weber.com or through Weber Customer Service that are unused and in their original packaging may be returned within 30 days of purchase, unless noted in our Return Policy Exemptions below.
Upon receipt and inspection of the item(s) by Weber, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for both delivery and returns are not refundable. All returns require a Return Merchandise Authorization (RMA) number, which may be obtained by contacting Weber Customer Service at 1-800-446-1071.
Return Policy Exceptions
Due to regulatory requirements, lighter cubes may not be returned.
Damaged, Defective or Missing Items
We stand by our products and want you to be happy with your purchase. If an order arrives and is damaged, defective or incomplete, please contact Weber Customer Service at 1-800-446-1071 or firstname.lastname@example.org and we would be happy to help.