If you hear a hissing noise from your gas grill, the first thing to do is immediately TURN OFF ALL THE BURNER CONTROL KNOBS, including the side burner control knob (if you have one on your model grill).
For safety reasons, do NOT open the cabinet door(s) and touch/engage the regulator or tank valve on your model until you have turned off all the control knobs.
After the control knobs have all been turned off, visually confirm that no flame is present inside of the grill, either coming from the burners or in the grease tray/catch pan.
Once you've verified that there is no flame, turn off the tank valve (propane models) or the supply line shut off valve (natural gas models), and the hissing should stop.
When the grill is completely cool, perform a gas leak test on the grill to determine if a leak is present.
If you find a gas leak, or if you continue hearing a hissing noise, don’t use the grill, and get in touch with us by clicking here, or dial 1-800-446-1071, and we’ll be happy to help get you grilling safely.
Regardless of whether or not your grill has a gas leak, one of the most important things you can do is to keep the inside of it as clean as possible.
Check out the video below, or click here for tips on cleaning the inside of your grill.
A clean grill is safer to use, and it's going to provide better cooking results, by operating more efficiently.