HOW CAN WE HELP?

It is possible that extreme weather conditions may affect the performance of SmokeFire. If you are experiencing strong winds, try rotating the grill so that the vent holes are facing away from the direction the wind is blowing. It’s also important to keep the grill lid closed. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat. It sounds simple, but keep that lid closed for best results.