Starting May 26, 2021, you have 100 calendar days from the date of purchase to return your SmokeFire grill. Because it can take some time to get familiar with and experience a variety of cooks on a new grill, we suggest a minimum trial of 30 days to get to know your new wood-fired pellet grill. You can find more information about the money-back guarantee here.
For recommendations on how to make the most out of your SmokeFire experience and its versatility from searing to smoking to baking and more, please visit our SmokeFire Getting Started page.
If you decide that your SmokeFire grill isn’t for you within your trial period, we’re happy to help troubleshoot or initiate the return process. Simply contact us at +1 (866) 949-2990 or via email at firstname.lastname@example.org. We’ll work with you to arrange the grill pick up and will refund you in full, less any discounts or promotional pricing at the time of purchase, shipping charges, or assembly fees. Your original form of payment will be refunded.*
*The original form of payment will be refunded for purchases made through Weber.com. For all other verified purchase locations, the refund will be in the form of a check paid out to the individual to whom the grill is registered. Please allow 4-6 weeks for processing of non-Weber.com refunds.