HOW CAN WE HELP?

  1. Weber Grills
  2. FAQs
  3. SmokeFire
  4. Troubleshooting

Troubleshooting

  • Why is my grill not reaching the set temperature? Loading content...
  • Why are my pellets bunching up in the hopper? Loading content...
  • Why should I use Weber pellets? Loading content...
  • Why am I noticing uneven heat on my SmokeFire grill? Loading content...
  • Why is my flame blowing to one side of the grill? Loading content...
  • How do weather conditions impact the performance of my grill? Loading content...
  • Why am I seeing ash in my cookbox? Loading content...
  • Why am I seeing ash on the outside of my grill? Loading content...
  • Why am I seeing embers coming from the ash drawer on my grill? Loading content...
  • Why does my heat baffle look like it's flaking? Loading content...
  • Why isn't the display on my SmokeFire grill working? Loading content...
  • Why am I seeing condensation on the inside of my hopper lid? Loading content...
  • Why am I receiving a notification to replace my glow plug every time I grill? Loading content...
  • Why is the display on my grill frozen? Loading content...
  • Difficulty Pairing with Weber SmokeFire Grill Loading content...
  • How is the glow plug replaced on the Weber SmokeFire grill? Loading content...
  • Why am I seeing more smoke or a larger flame when my grill is re-igniting? Loading content...
  • Pairing with the Weber SmokeFire Grill Loading content...
  • Is my glow plug attached correctly? Loading content...